Terms and Conditions

Shawarma Alsham – شاورما الشام

By using our website, mobile application, or placing any order through the electronic sales channels of Shawarma Alsham, you acknowledge and agree to be fully bound by the following Terms and Conditions:

First: Definitions

• Store / We: Shawarma Alsham, a restaurant operating within the State of Kuwait.

• Customer / You: Any person who places an order through electronic channels or visits the branch for pickup.

• Service: Preparation and sale of food items through online ordering, whether for delivery or branch pickup.

Second: Scope of Service

• The store provides its services within the State of Kuwait only.

• The store offers:

  • Online ordering with delivery

  • Online ordering with branch pickup

• The store reserves the right to modify working hours or suspend any service temporarily without prior notice.

Third: Orders and Payment

• All orders are subject to confirmation by the store.

• All displayed prices are in the official currency, Kuwaiti Dinar (KWD).

• Available payment methods:

  • Electronic payment

  • Cash on delivery (if available)

For branch pickup orders:

• The customer must arrive within the specified pickup time.

• If the customer is delayed by more than 30 minutes, the store reserves the right to dispose of the order without issuing a refund.

Fourth: Delivery

• Orders are delivered to the address provided by the customer.

• Delivery times are estimated and not guaranteed.

• The store is not responsible for delays resulting from:

  • Incorrect address information

  • Circumstances beyond control (traffic, weather conditions, technical issues)

Fifth: Branch Pickup

• Orders are prepared according to the time specified in the order confirmation.

• The order number or proof of order must be presented upon pickup.

• The store is not responsible for the quality of the order if the customer delays pickup or improperly stores the food after receipt.

Sixth: Cancellation and Refund Policy

Due to the nature of food products:

• Orders cannot be canceled or refunded once preparation has begun.

In case of:

• Incorrect orders

• Missing items or clear damage

Please contact the store within 60 minutes of delivery or pickup for evaluation.

Seventh: Quality and Food Safety

• Shawarma Alsham complies with food safety regulations approved in the State of Kuwait.

• All orders are prepared fresh upon request.

• The store is not responsible for any health issues resulting from:

  • Undeclared food allergies

  • Improper storage or delayed consumption of food

Eighth: Personal Data and Privacy

• The store is committed to protecting customer data and will not share it except for operational purposes.

• By using the service, you consent to the use of your information for order-related communication and promotional offers.

Ninth: Intellectual Property

• All content, images, logos, and trade names related to Shawarma Alsham are protected intellectual property.

• Any use without prior written consent is strictly prohibited.

Tenth: Limitation of Liability

• The store shall not be liable for any indirect damages.

• The maximum liability of the store shall not exceed the value of the paid order.

Eleventh: Amendments

• The store reserves the right to amend these Terms and Conditions at any time.

• Continued use of the services constitutes acceptance of any amendments.

Twelfth: Governing Law

• These Terms and Conditions are governed by the laws of the State of Kuwait.

• The courts of the State of Kuwait shall have exclusive jurisdiction over any disputes.